Refund policy

Quality & Order Assurance

We take great care to ensure every order reaches you exactly as intended: fresh, accurate, and well packed.

In the rare case something isn’t right, such as:

1. Incorrect product
2. Incorrect quantity
3. Product quality or freshness issue

Please write to us at care@therootedstore.com within 48 hours of delivery, along with a clear photo.

Once verified, we will issue a full-value store credit, which can be used on any product across our store.

Please note:

1. Store credit ensures you get the full value back, ready to use on your next order; we do not offer cash refunds
2. In certain cases, we may arrange a pickup of the product